Refund Policy

A legal disclaimer

Winners London reserves the right to modify, update, or terminate this Refund Policy at any time without prior notice. All refunds are subject to our inspection and approval process. By purchasing from Winners London, you agree to the terms outlined in our Refund Policy and acknowledge that eligibility for refunds is contingent upon compliance with these conditions.

This policy does not affect your statutory rights under UK consumer law. If you believe your item is faulty or misrepresented, you may be entitled to additional remedies under applicable legislation.

Winners London shall not be held liable for delays, losses, or damages resulting from third-party courier services or failure to follow return instructions. We recommend retaining proof of postage and using a tracked service for all returns.

Refund Policy - Winners London

At Winners London, we take pride in the quality and craftsmanship of every piece. If you're not completely satisfied with your purchase, we’re here to make it right.

Eligibility for Refunds:

Items must be returned within 14 days of delivery.
Products must be unworn, unused, and in original packaging with all tags intact.
Refunds apply only to full-priced items. Sale items are non-refundable unless faulty.

How to Request a Refund:

Email us with your order number and reason for return.
Once approved, you’ll receive instructions for sending the item back.
We recommend using a tracked service to ensure safe return.

Processing Time:

Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.
Shipping costs are non-refundable, unless the item was faulty or incorrect.

Exchanges:

We currently do not offer direct exchanges. Please return your item for a refund and place a new order.

Faulty or Incorrect Items:

If your item arrives damaged or incorrect, contact us within 48 hours of delivery. We’ll prioritize a swift resolution.